Customer service

A service available at any time

customer service information

A question about our products, an order or a specific need?

Our team will support you before, during and after your purchase.

Contact us easily via online chat (bottom right of the website) or the contact form . We do our best to respond within 24 to 48 business hours .

Customer service is open Monday to Friday from 8:30am to 12:30pm and from 1:30pm to 5:30pm .

We will respond within 24 to 48 hours.

CUSTOMER SERVICE FORM

To ensure your request is processed efficiently, please be as precise as possible when completing the form. The more information you provide, the more effectively your request can be handled .

Our customer service team is doing everything possible to respond to you as quickly as possible. To avoid duplication and ensure optimal follow-up, please refrain from contacting us via online chat for a request that is already in progress.

Click here to access the Customer Service Form

Your needs are our priority

PRODUCT EVOLUTION

This section allows you to share your opinions, feedback and suggestions for improvements to our products, as well as to tell us your expectations for future developments.

To ensure your contribution is taken into account in the best possible way, we encourage you to be as precise as possible when filling out the form. The more information you provide, the more effectively our teams can analyze your feedback.

Our team makes every effort to carefully review each suggestion. We kindly ask that you refrain from contacting us via online chat regarding a contribution that has already been submitted , in order to ensure clear and structured follow-up.

Click here to access the Product Evolution Form

Have a question? We're here to answer it.

FREQUENTLY ASKED QUESTIONS

As soon as your order is shipped, you will receive an email containing your tracking number.

 Estimated delivery times:
- Metropolitan France (excluding Corsica): 2 to 3 working days.
In Corsica, approximately 3 to 5 working days.
- Other European Union countries : approximately 3 to 7 business days
- Switzerland : approximately 5 to 7 business days

Shipping costs are calculated automatically in the shopping cart when you validate your order.

We deliver to France, Europe and Switzerland .

In accordance with the law, you have a 14-day withdrawal period from the date of receipt of your order.

As a commercial gesture, an extended 30-day return policy is offered on certain products.

Items must be new, unused , with their tags and in their original packaging .

The refund will be issued to the original payment method within 14 working days of receiving the return.

Accepted payment methods :
- One-time bank card payment
- PayPal
-Alma in 3 installments without fees .

Secure payment : all transactions are processed by our payment providers via security protocols that comply with current standards, including SSL and 3D Secure .

Requests for professional quotes and contact to become a reseller are made via our contact form .

Our catalogues can be viewed and downloaded online.

Product guarantee : in accordance with articles L217-3 to L217-32 of the Consumer Code, the Products benefit from the legal guarantee of conformity of 2 years from their delivery.

Customer service procedure : requests are made via your customer account or the customer service form .
Access the customer service form

Spare parts : Spare parts are available on the website. If you cannot find yours, contact us via online chat , and we will respond as soon as possible.

A comprehensive FAQ is available to answer the most frequently asked questions.

It can be accessed via the button below .

ACCESS THE FAQ