GENERAL TERMS AND CONDITIONS OF SALE – ONLINE SALES

Last updated: 01/01/2026

ARTICLE 1 – SCOPE OF APPLICATION – IDENTITY OF THE SELLER

These General Terms and Conditions of Sale (hereinafter the "GTC") apply, without restriction or reservation, to all sales concluded by MOOVING (hereinafter "the Seller") with non-professional buyers (hereinafter "the Customer") wishing to purchase the products offered for sale on the website www.aquadesign.eu (hereinafter the "Site").

The Customer declares that they have read these GTC and accepted them by ticking the box provided for this purpose before validating the order.

These GTC are accessible at any time on the Site and shall prevail over any other document.

The GTC are dated. MOOVING reserves the right to amend them at any time. The version applicable to the order is the one online on the date the order is placed by the Customer.

Seller's contact details

MOOVING, a simplified joint-stock company with a share capital of €45,734.71
Registered office: 1264 Avenue de Traversetolo, 04700 Oraison, France
Registered with the Manosque Trade and Companies Register under number 343 208 948
Intra-community VAT no.: FR 83343208948
Email: hello@aquadesign.eu
Telephone: +33 (0)4 92 79 77 03

Technical information

The Site is powered by Shopify.
The Site is hosted by Hostinger International Ltd., 61 Lordou Vironos, Larnaca, CY, 6023.

ARTICLE 2 – PRODUCTS

The Products offered for sale include, in particular, equipment and accessories intended for the practice of water sports: rafting, canoes, kayaks, stand-up paddle boards, boating equipment, safety equipment, accessories and repair parts.

The essential characteristics of the Products are described on the Site. The photographs and visuals are provided for illustrative purposes and may show variations (in particular in terms of size, colour, etc.) and are therefore non-contractual.

As the Products are technical and intended for sporting use, the Customer alone is responsible for the choice of Product, its suitability for their use, and compliance with the instructions, standards and safety guidelines.

ARTICLE 3 – ORDERS AND PRE-ORDERS

The Customer selects on the Site the Products they wish to order, checks the details of their order, and validates it after having read and accepted these General Terms and Conditions of Sale.

Validation of the order constitutes acceptance of these GTC, of the price, of the essential characteristics of the Products ordered and of the associated costs.

3.1 Order process

Any order placed on the Site comprises the following steps:

• selection of the Products and addition to the basket;

• entry of the details required for invoicing and delivery;

• order summary allowing the Customer to check and correct the information or any errors before validating their order;

• final validation of the order and payment.

The sale is deemed to be concluded after confirmation of the order by the Seller, evidenced in particular by the sending of a confirmation email, and after the payment has been effectively collected.

3.2 Pre-orders

Certain Products may be offered for sale under the "pre-order" status, allowing the Customer to reserve a Product before it actually becomes available.

The availability date indicated for pre-order Products is given for information purposes only and may be modified depending on manufacturing, supply or transport constraints beyond the Seller's control.

Pre-orders are payable at the time of ordering, unless otherwise indicated. Pre-ordered Products are dispatched as soon as they are received in stock. The Customer is informed by email of the dispatch of their order.

Where an order includes both Products in stock and pre-order Products, the entire order may be dispatched in a single shipment, on the availability date of the last Product, unless otherwise indicated to the Customer at the time of ordering.

In the event of prolonged or definitive unavailability of a pre-order Product, the Seller will inform the Customer as soon as possible and will offer, at the Customer's choice:

• maintaining the pre-order with a new indicative time frame;

• replacement with an equivalent Product;

• cancellation of the pre-order with full refund of the sums paid.

3.3 Refusal or cancellation of an order

The Seller reserves the right to refuse or cancel any order, including a pre-order, for legitimate reasons, in particular in the following cases:

• an existing dispute with the Customer;

• total or partial non-payment of a previous order;

• suspicion of fraud or improper use of the Site;

• unavailability of the Product;

• a manifest anomaly in the order (unusual quantities, inconsistency in the information provided, etc.).

In these cases, the Customer will be informed and, where applicable, refunded the sums paid.

3.4 Information provided by the Customer

The Customer is required to check the accuracy, completeness and conformity of the information they provide when placing their order, in particular the delivery address.

In the event of an error, omission or inaccuracy in the delivery address, the Seller may not be held liable for any resulting delays, losses or delivery failures.

Any request to change the delivery address after validation of the order may only be taken into account on an exceptional basis, subject to logistical feasibility. The Seller expressly reserves the right to refuse any change of address once the order has been validated or dispatched.

In the event of a re-shipment made necessary by an erroneous or incomplete address provided by the Customer, all shipping and processing costs related to this new shipment shall remain the responsibility of the Customer.

The Seller recommends that the Customer keep a copy, on paper or reliable electronic media, of the data relating to their order.

ARTICLE 4 – PRICE

The Products are supplied at the prices in force shown on the Site at the time the order is registered by the Seller. Prices are expressed in euros and inclusive of all taxes, unless otherwise indicated.

Prices do not include processing, shipping, transport and delivery costs, which are invoiced in addition under the conditions indicated on the Site and calculated before validation of the order. An invoice is drawn up and sent to the Customer.

The Seller reserves the right to modify its prices at any time, it being specified that the price invoiced is the one in force at the time of the order.

Manifest errors: in the event of a typographical error or manifestly erroneous display (price, availability, description), the Seller reserves the right to correct the error and, where applicable, to cancel the order. The Customer will be informed as soon as possible and may, where applicable, place a new order under the corrected conditions. In the event of cancellation, the Customer will be refunded all sums paid, as soon as possible.

Orders outside France / outside the EU: for any shipment outside the European Union and the French overseas departments and territories (DOM-TOM), customs duties, local taxes, import duties or state taxes may be payable. These are the responsibility of the Customer, who is solely responsible for declarations and payments to the competent authorities. The Seller recommends that the Customer enquire with the local authorities and may not be held liable for any additional costs.

ARTICLE 5 – PAYMENT TERMS – SECURITY

The price is payable in cash, in full, on the day the order is placed, by secure payment.

5.1 Accepted means of payment 

Depending on the options available on the Site, the Customer may pay for their order by the following means:

• Bank card in a single payment (Visa, Mastercard, Carte Bancaire) via the secure payment solution Stripe

• PayPal, subject to the conditions specific to this service

• Payment in 3 instalments free of charge, offered by Alma, subject to eligibility

The Seller reserves the right not to offer certain means of payment for certain orders, in particular depending on the amount, the country of delivery or the nature of the Products.

5.2 Payment security

Payments made on the Site are fully secure. Bank card transactions are processed by the aforementioned payment providers, using encryption protocols compliant with the security standards in force (in particular SSL and 3D Secure).

At no time does the Seller have access to the Customer's bank details, and it does not retain them.

Payments are only considered final after the sums due have been effectively collected. In the absence of payment or in the event of rejection of the transaction by the bank or the payment provider, the order may be suspended or cancelled automatically.

5.3 Payment by bank card in a single payment

To pay by bank card in a single payment, the Customer must provide the cardholder's name, the card number, the expiry date and the security code of their bank card.
Payment by bank card is made by means of transactions secured by MOOVING's providers, which is Stripe.

5.4 Payment by PayPal

When the Customer chooses to pay for their order via PayPal, they are redirected to their PayPal account in order to validate the payment in accordance with PayPal's general terms of use.

This option is managed exclusively by PayPal, and MOOVING may not be held liable for the refusal to offer a payment option, or for any malfunction attributable to the PayPal service.

5.5 Payment in 3 instalments free of charge with Alma

The Customer may, subject to eligibility, pay for their order in 3 instalments free of charge thanks to the payment solution offered by Alma SAS, a company registered with the Nanterre Trade and Companies Register under number 839 100 575.

This method of payment is reserved for adult individuals holding an eligible bank card and is subject to Alma's general terms and conditions.

By choosing payment in instalments, the Customer agrees that the information relating to their order and their identity (surname, first name, address, order amount) be transmitted to Alma for the purposes of managing the payment.

The decision to accept or refuse payment in instalments is the sole responsibility of Alma. The Seller does not intervene in any way in this decision and may not be held liable for it.

5.6 Combating fraud

As part of the fight against fraud, the Seller reserves the right to request any supporting document necessary for the validation of an order (proof of identity, address, or payment).

In the absence of the requested documents or in the event of suspected fraud, the Seller reserves the right to cancel the order without compensation.

5.7 Relationship with payment providers

The sale is concluded exclusively between the Customer and MOOVING.
The payment providers (Stripe, PayPal, Alma) act solely as technical payment intermediaries and are in no way sellers of the Products.

ARTICLE 6 – PROMOTIONS, PROMO CODES AND GIFT VOUCHERS

6.1 Promotions and commercial offers

The Seller may occasionally offer promotional offers, discounts or specific commercial operations, valid for a limited period and/or while stocks last.

Unless otherwise indicated, promotional offers:

• may not be combined with one another,

• are valid only during the period indicated,

• apply exclusively to the Products expressly covered by the offer.

The Seller reserves the right to modify, suspend or terminate any promotional offer at any time, subject to orders already validated.

6.2 Promo codes

Promotional codes (or "promo codes") are personal, whether or not nominative, and may be used only once per order, unless otherwise stated.

Unless otherwise indicated:

• a promotional code may only be used once per Customer,

• it may not be combined with another promotion or another code,

• it does not apply to delivery costs,

• it is valid only on the Site, during the period indicated.

Promotional codes must be entered when validating the order. No promotional code may be applied retrospectively once the order has been validated and paid for.

In the event of a return or partial cancellation of the order, the refund amount will be recalculated taking into account the promotional code actually used. The promotional code used may not be reassigned or reused.

The Seller reserves the right to cancel the use of a promotional code in the event of fraud, improper use or non-compliance with the terms of use.

6.3 Gift vouchers and credit notes

The gift vouchers and credit notes issued by the Seller are valid exclusively on the Site, for the period of validity indicated at the time of issue.

Unless expressly stated otherwise, they are valid for a period of twelve (12) months from their date of issue. At the end of this period of validity, unused gift vouchers and credit notes will be definitively lost, with no possibility of extension, refund or compensation.

Unless expressly stated otherwise, gift vouchers and credit notes:

• are neither exchangeable, refundable nor transferable;

• may not give rise to any change being given;

• are usable on a single occasion, up to their nominal value.

Where the amount of the order is lower than the value of the gift voucher or credit note, the remaining balance is lost, unless expressly stated otherwise.

In the event of a return of a Product purchased using a gift voucher or credit note, the refund will be made exclusively in the form of a credit note, for an amount equivalent to the portion actually paid using the gift voucher or credit note.

6.4 Errors, malfunctions and abuse

In the event of a manifest error (technical, typographical or computer-related) affecting a promotional offer, a promotional code or a gift voucher, the Seller reserves the right to cancel or correct the order concerned after informing the Customer.

Any attempt at fraudulent or improper use of promotions, promotional codes or gift vouchers may result in the cancellation of the order concerned, without prejudice to any further action.

ARTICLE 7 – DELIVERY TERMS

Shipping costs are calculated automatically in the basket and depend on the Products ordered and the carrier selected. For large-format Products, the mode of transport (postal network or independent carrier) is determined automatically according to the weight, volume and value of the Products ordered.

Orders are prepared in our warehouses within an indicative time frame of 24 to 72 working hours, excluding weekends and public holidays, from validation of the payment. This time frame is given for information purposes only and may vary depending on the volume of orders, the availability of the Products and logistical constraints.

7.1 Zones and time frames

The Products are delivered to mainland France, Corsica, the countries of the European Union, as well as Switzerland. The terms, time frames and any costs specific to each delivery zone are specified when validating the order.

For Products available in stock, the indicative time frames are as follows:

• Mainland France (excluding Corsica): 2  to 3 working days.
  
  In Corsica, the delivery time may be longer (generally around 3 to 5 working days)

• Other European Union countries: approximately 3 to 7 working days

• Switzerland : approximately 3 to 5 working days

These time frames are provided for information purposes only and may vary depending on logistical constraints, carriers, customs formalities or any external event beyond the Seller's control.

Products subject to a pre-order are delivered on the availability date indicated at the time of ordering, this date being provided for information purposes only in accordance with Article 3.2.

In accordance with Article L216-1 of the French Consumer Code, delivery takes place no later than within a period of thirty (30) days from validation of the order, unless a different time frame is expressly indicated to the Customer before validation of the order (in particular in the case of a pre-order or delivery outside the EU) and accepted by them.

The Seller may not be held liable for the consequences of any delay in delivery, transport or maritime crossing by providing proof that the improper performance of the order is not its fault, in accordance with Article L221-15 of the French Consumer Code.

Deliveries to Switzerland are made on a DAP (Delivered At Place) basis. Any customs duties, import taxes and administrative fees that may be payable upon entry into Swiss territory remain the sole responsibility of the recipient.

7.2 Transfer of risk

Delivery consists of the transfer to the Customer of physical possession or control of the Product.

In accordance with the French Consumer Code, the risk of loss or damage to the Products is transferred to the Customer at the moment when they, or a third party designated by them, take physical possession of the Products.

However, where the Customer themselves chooses a carrier other than the one offered by the Seller, the risk is transferred at the moment the parcel is handed over to the carrier chosen by the Customer.

7.3 Receipt – reservations – claims

The Customer is required to check the condition of the Products upon delivery.

In the event of a damaged, missing or impaired parcel, the Customer must make precise and substantiated reservations with the carrier and inform the Seller by email at the address hello@aquadesign.eu within 7 working days following receipt of the item(s).

Without prejudice to the statutory warranties, the Customer is invited to check the condition of the Products upon receipt. In the event of a manifest lack of conformity or an apparent defect (missing product, damage, damaged product), the Customer is invited to inform the Seller as soon as possible, by any written means, accompanied by relevant supporting documents (photographs, description of the defect and proof of purchase).

ARTICLE 8 – RIGHT OF WITHDRAWAL, RETURN AND REFUND (B2C)

The statutory right of withdrawal is fourteen (14) days (section 8.1). In addition to this statutory right, the Seller applies a commercial extended return policy of thirty (30) days, as described in the Return and Refund Policy. This commercial policy is in addition to the statutory right of withdrawal and does not replace or reduce it.

8.1 Time frame and exercise of the statutory right of withdrawal

In accordance with Article L221-18 of the French Consumer Code, the individual consumer has a period of fourteen (14) days from the day after the delivery date of their Order to return any Product that does not suit them, without having to state a reason, and to request a refund without penalty. The Customer has a period of fourteen (14) days from notification of their decision to withdraw to return the Products concerned.

In the case of an Order relating to several Products delivered separately, or in the case of an Order for a Product composed of multiple lots or parts whose delivery is staggered over a defined period, the withdrawal period runs from receipt of the last Product, lot or part.

However, where the same order includes both Products available immediately and Products subject to a pre-order, these Products are deemed to constitute separate orders within the meaning of the right of withdrawal.

In this case, the withdrawal period applicable to the immediately available Products runs from their receipt, and the withdrawal period applicable to the pre-ordered Products runs from the receipt of each of these Products upon their actual delivery.

The Customer may notify their decision: 

• by email at help@mooving-brands.com, or

• by post to the address of the registered office (Article 1), or

• via a withdrawal form available at the end of these GTC.
  

8.2 Return procedures

All returned items must imperatively be returned in their original condition (new and never used), with their packaging and labels where applicable. Any product that has been used, is incomplete, damaged or impaired may not benefit from the right of withdrawal.

The Customer may be held liable in the event of depreciation of the Product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Product.

To make a return, you can contact us via your account or at the following address: help@mooving-brands.com

We will send you a return shipping label, as well as instructions on how and where to send your parcel. Items returned without a prior return request will not be accepted.

8.3 Refund procedures

In accordance with Article L221-24 of the French Consumer Code, the refund will be made within a period of fourteen (14) days from the date on which the Seller is informed of the Customer's decision to withdraw.

However, the Seller reserves the right to defer the refund until the returned Products have been effectively recovered or until the Customer has provided proof of dispatch of these Products, the date used being that of whichever of these events occurs first.

The refund is subject to verification of the condition of the returned Products, in accordance with the conditions set out in Article 8.2.

ARTICLE 9 – STATUTORY WARRANTIES

The Products sold on the Site benefit, in accordance with the legal provisions in force, from the statutory warranties of conformity and against hidden defects, independently of any commercial warranty that may be granted.

9.1 Statutory warranty of conformity

The statutory warranty of conformity applies to Products that are defective, do not conform to the description on the Site or are unfit for the use ordinarily expected of a similar good.

In accordance with Articles L217-3 to L217-32 of the French Consumer Code, the Customer has a period of two (2) years from delivery of the Product to invoke the statutory warranty of conformity.

During this period, the Customer is only required to establish the existence of the lack of conformity and not the date on which it appeared.

In the event of a lack of conformity, the Customer has the right to request the repair or replacement of the Product, free of charge, within a reasonable time and without major inconvenience to them. Where repair or replacement is impossible or has not been carried out within a period of thirty (30) days, or where it causes major inconvenience to the Customer, the latter may request a reduction in the price,  or rescission of the sale with full refund against return of the Product. However, rescission of the sale may not be pronounced if the lack of conformity is minor. Any period during which the Product is immobilised for the purpose of its repair or replacement suspends the warranty that remained to run until the delivery of the repaired or replaced Product.

9.2 Statutory warranty against hidden defects

In accordance with Articles 1641 to 1649 of the French Civil Code, the Customer benefits from the statutory warranty against hidden defects for a period of two (2) years from the discovery of the defect.

This warranty applies where:

• the defect was hidden and not apparent at the time of purchase,

• the defect existed at the time of sale,

• the defect renders the Product unfit for the use for which it is intended or significantly diminishes its use.

In this context, the Customer may choose to keep the Product and obtain a reduction in the price, or to return the Product and obtain a full refund.

9.3 Exclusions

The statutory warranties do not apply to Products modified, repaired or integrated by the Customer or an unauthorised third party, to defects resulting from misuse, lack of maintenance, negligence or use that does not comply with the instructions and safety guidelines, to defects that are apparent or known to the Customer at the time of purchase.

9.4 Implementation of the warranties

For the implementation of the statutory warranties, the Customer is invited to make their request as a priority via the return form made available on the Site, in order to facilitate and speed up the processing of their request.

Failing this, the Customer may also contact the Seller by any written means (in particular by email or post), specifying the reason for their request and enclosing any relevant supporting documents (proof of purchase, photographs, description of the defect).

Once the after-sales service request has been examined and accepted by the Seller, the Customer receives a return label, as well as the instructions relating to the return procedures and address.

In order to ensure optimal processing of requests, the Customer is invited not to return Products without the prior agreement of the Seller.

Products returned without a prior return request or without compliance with the instructions provided may have their processing delayed or, where applicable, be returned to the Customer.

ARTICLE 10 – LIABILITY

10.1 Site information and accessibility

The Seller endeavours to ensure as far as possible the accuracy and updating of the information published on the Site. However, errors or omissions may occur, which the Customer acknowledges and accepts.

The Site is normally accessible at all times. However, the Seller may not be held liable for interruptions, malfunctions or temporary unavailability of the Site, in particular due to maintenance operations, technical failures or any event beyond its control.

The unavailability, even prolonged, of one or more Products or services may not constitute a loss giving rise to compensation.

10.2 Presentation and representations of the Products

The photographs, visuals and illustrations of the Products presented on the Site are provided for information purposes only and have no contractual value.
Variations may appear in particular depending on the display settings or screens used (colours, contrasts, proportions).

These variations may not give rise to the liability of the Seller, provided that they do not affect the essential characteristics of the Product.

10.3 Use of the Products

The Seller may not be held liable for damage resulting from:

• misuse of the Products,

• use that does not comply with the instructions or safety guidelines,

• lack of maintenance,

• normal wear and tear,

• an accident or negligence on the part of the Customer.

As the Products are sold uninstalled, the Customer remains solely responsible for their installation, their compatibility with their equipment and their use in accordance with good practice.

10.4 Delivery, transport and errors attributable to the Customer

The Seller may not be held liable for delivery delays attributable to carriers, customs formalities, or any external event (strikes, logistical disruptions, pandemic, etc.).

The Seller may also not be held liable for the consequences resulting from input errors attributable to the Customer when placing the order (erroneous address, incomplete information, etc.).

10.5 Hypertext links and third-party content

The Site may contain hypertext links to third-party sites.
The Seller exercises no control over these sites and may not be held liable for their content or for any damage that may result from consulting them.

10.6 Customer Account

The Seller may not be held liable for the loss or alteration of data contained in the customer account resulting from a fortuitous event, a technical failure or an event of force majeure.

The information contained in the customer account is for information purposes only and does not constitute an element of contractual proof.
The Seller nevertheless retains the contractual elements whose retention is required by the regulations in force.

10.7 Force majeure

The Seller may not be held liable if the non-performance or delay in the performance of its obligations results from an event of force majeure within the meaning of Article 1218 of the French Civil Code.

The following are considered, in particular, to be events of force majeure, without this list being exhaustive:

• natural disasters,

• fires, floods, storms,

• blockages or disruptions of the means of transport or supply,

• failures of telecommunication networks,

• pandemics.

The affected Party will inform the other Party as soon as possible of the occurrence of such an event.

ARTICLE 11 – TRANSFER OF OWNERSHIP (B2C)

The Products remain the property of MOOVING until MOOVING has fully collected the payment made by the Customer. The risks relating to the Products are transferred to the Customer from the delivery of the Products to the Customer.

ARTICLE 12 – PERSONAL DATA

The Seller collects and processes personal data concerning Customers in the context of order management, the commercial relationship and the use of the Site.

In this respect, the Seller undertakes to comply with the applicable regulations on the protection of personal data, and in particular:

• the Regulation (EU) No. 2016/679 of 27 April 2016 on the protection of personal data (known as the "GDPR"),

• the amended Law No. 78-17 of 6 January 1978, known as the "French Data Protection Act".

The terms relating to the data processing carried out (purposes, legal bases, categories of data processed, recipients, retention periods, rights of data subjects, management of cookies and trackers) are detailed in the Privacy Policy, accessible at any time on the Site.

The Customer is invited to consult this Policy in order to learn about the conditions for the protection of their personal data and the procedures for exercising their rights.

ARTICLE 13 – EXTENDED PRODUCER RESPONSIBILITY (EPR) – TAKE-BACK AND END OF LIFE OF PRODUCTS

In accordance with the provisions of the French Environmental Code, in particular Articles L541-10-8 and R541-163, and Decree No. 2024-123, the Seller informs the Customer of the take-back and treatment schemes for products falling under the Extended Producer Responsibility (EPR) channels, applicable to sports and leisure articles as well as electrical and electronic equipment (EEE).

13.1 Approved eco-organisation

The Seller is a member of Ecologic, an eco-organisation approved by the State for the collection, reuse, depollution and recycling of waste from sports and leisure articles and electrical and electronic equipment (WEEE).

13.2 Obligation to take back old equipment

In accordance with the regulations in force, the Customer benefits from an obligation to take back their old end-of-life equipment, under the conditions provided for by law, when purchasing an equivalent new product.

This take-back aims to ensure responsible waste management, promoting the reuse, repair, recycling and recovery of the products concerned.

13.3 Take-back solutions offered to Customers

The Seller informs the Customer of the following solutions made available by the eco-organisation Ecologic:

• Drop-off via the e-dechet.com platform
  The Customer may entrust their used articles to Ecologic via the dedicated platform e-dechet.com. (Collection is free of charge from 250 kg.)

• Drop-off at an Ecologic partner collection point
  The Customer may drop off their end-of-life articles at an Ecologic partner collection point, accessible via the following map: https://carto.ecologic-france.com/

Additional information materials (Ecologic leaflet) may be made available to the Customer by the Seller, in accordance with the information obligations provided for by the regulations.

13.4. Information on repair funds

In accordance with Decree No. 2024-123, the Seller informs the Customer of the existence of repair funds, intended to encourage the repair of eligible products in order to extend their lifespan and reduce waste production.

The eligibility and coverage terms are defined by the eco-organisation Ecologic and may change in accordance with the regulations in force.

ARTICLE 14 – INTELLECTUAL PROPERTY

All the elements appearing on the Site (in particular texts, photographs, images, graphics, logos, videos, icons, sounds, software, databases, structure of the Site) are protected by the provisions of the French Intellectual Property Code and are the exclusive property of the Seller or its partners, unless otherwise stated.

Any reproduction, representation, modification, adaptation, distribution or exploitation, in whole or in part, of all or part of the Site or its content, by any process whatsoever, without the prior written authorisation of the Seller, is strictly prohibited and may constitute an act of infringement.

The trademarks, logos and visuals belonging to third parties and presented on the Site remain the exclusive property of their respective owners. Their reproduction or use without authorisation is prohibited.

Access to the Site does not entail any transfer of intellectual property rights to the Customer.

ARTICLE 15 – ARCHIVING – PROOF

The Seller archives purchase orders, invoices and contractual documents on a reliable and durable medium, in accordance with the provisions of Articles 1366 and 1379 of the French Civil Code, so as to constitute a faithful and durable copy.

The computerised records kept in the systems of the Seller or its technical providers shall be deemed authoritative between the parties, unless proven otherwise.

The Customer may access the contractual documents concerning them upon simple request addressed to the Seller or via their customer account, when available.

ARTICLE 16 – APPLICABLE LAW – LANGUAGE

These General Terms and Conditions of Sale are governed by French law. These GTC are drafted in the French language. In the event of translation into one or more foreign languages, only the French text shall prevail in the event of discrepancy or dispute.

Where the Customer acts as a consumer, within the meaning of the French Consumer Code, and has their habitual residence in another Member State of the European Union, they also benefit from the mandatory protective provisions applicable in their country of residence, in accordance with Regulation (EC) No. 593/2008 of 17 June 2008 ("Rome I").

ARTICLE 17 – DISPUTES – MEDIATION – ODR

In the event of a dispute relating to the interpretation, performance or validity of these General Terms and Conditions of Sale, the Customer is invited to contact the Seller's customer service as a priority in order to seek an amicable solution.

Consumer mediation (B2C)

In accordance with Articles L612-1 et seq. of the French Consumer Code, the consumer Customer has the option of recourse free of charge to a consumer mediator with a view to the amicable resolution of the dispute.

Recourse to mediation is optional and does not constitute a precondition for bringing legal action.

European online dispute resolution (ODR) platform

In accordance with Article 14 of Regulation (EU) No. 524/2013, the Customer is informed of the existence of the European online dispute resolution (ODR) platform, accessible at the following address: https://ec.europa.eu/consumers/odr

This platform allows the Customer to submit a complaint online and to choose an approved dispute resolution body.

Jurisdiction

In the absence of an amicable resolution or mediation, any dispute will be brought before the competent courts, in accordance with the rules of ordinary law.

WITHDRAWAL FORM

Please complete and return a withdrawal form only if you wish to withdraw from the contract. If possible, please also specify your Order number.

Example:
For the attention of: MOOVING, 1264 Avenue de Traversetolo, 04700 Oraison, France.

In accordance with Article L. 221-18 of the French Consumer Code, I hereby notify you of my right of withdrawal from the contract relating to the sale of the Product(s) below: