As soon as your order is shipped, you will receive an email containing your tracking number.
Estimated delivery times:
- Metropolitan France (excluding Corsica): 2 to 3 working days.
In Corsica, approximately 3 to 5 working days.
- Other European Union countries : approximately 3 to 7 business days
- Switzerland : approximately 5 to 7 business days
Shipping costs are calculated automatically in the shopping cart when you validate your order.
We deliver to France, Europe and Switzerland .
In accordance with the law, you have a 14-day withdrawal period from the date of receipt of your order.
As a commercial gesture, an extended 30-day return policy is offered on certain products.
Items must be new, unused , with their tags and in their original packaging .
The refund will be issued to the original payment method within 14 working days of receiving the return.
Accepted payment methods :
- One-time bank card payment
- PayPal
-Alma in 3 installments without fees .
Secure payment : all transactions are processed by our payment providers via security protocols that comply with current standards, including SSL and 3D Secure .
Requests for professional quotes and contact to become a reseller are made via our contact form .
Our catalogues can be viewed and downloaded online.
Product guarantee : in accordance with articles L217-3 to L217-32 of the Consumer Code, the Products benefit from the legal guarantee of conformity of 2 years from their delivery.
Customer service procedure : requests are made via your customer account or the customer service form .
Access the customer service form
Spare parts : Spare parts are available on the website. If you cannot find yours, contact us via online chat , and we will respond as soon as possible.
A comprehensive FAQ is available to answer the most frequently asked questions.
It can be accessed via the button below .